Visiting Your Optometrist During COVID-19

Who we’re looking for:

As a Receptionist/Optometric Assistant, you will be the first point of contact for our patients! We are looking for a friendly, warm face to welcome patients and offer administrative support across the practice.

This is a full time Receptionist/Optometric Assistant position. Experience in the optical or eye care industry is not required but would be an asset. Training will be provided to the successful candidate to ensure a smooth and successful start with our practice. Our office is open Monday – Friday from 9am – 5pm, closed on weekends and all statutory holidays.

Your day-to-day will include:

• Greeting and attending patients in person and via the phone
• Professionally assisting doctors, staff, visitors and patients
• Answering all phone calls in a professional and courteous manner
• Scheduling appointments between Optometrist and patients/Opticians and patients
• Liaison between departments, specialist/ophthalmologist offices, and pharmacies with discretion and professionalism
• Telephone triage of eye care emergencies
• Complete accurate documentation of patient visits, maintaining patient records (electronic and paper), updating patient demographic information
• Ensuring that stock levels are adequate and orders are timely
• Communicate medical information and results to patients (under clinical supervision)
• General accounting, billing to patients, billing to insurance companies
• Ensuring the reception area is tidy
• Receiving, sorting and distributing daily e-mails, mail and deliveries
• Maintaining business inventory such as office supplies, eye drops, and contact lenses
• Scheduling maintenance and repair of office equipment
• Updating calendars and scheduling meetings
• Performing all duties within HIPPA regulations, maintaining confidentiality of all doctor, staff and patient information

Requirements:

• High School Diploma or GED Required
• 1 year + reception/customer service experience is ideal
• Experience in the optical or eye care industry is not required but would be an asset
• Great communication and interpersonal skills
• Ability to adapt to a fast-paced and often-changing work environment
• Familiarity with computers and an ability to adapt to and learn new technology and software

A little bit about us:

Spectrum Eyecare & Eyewear was founded in 1976 by Dr. Peter McGuigan and we have been helping High River and surrounding area SEE for over 40 years! The practice has had locations in downtown High River before moving to its present home on 3^RD Ave in January of 2019.

Dr. Tannis Shakya joined the practice as an associate in January of 2004, and became a partner in February 2006. Dr. Shakya maintains custody of Dr. McGuigan’s patient files following his retirement in April of 2022. Dr. Karlie Tweed joined the practice full-time in August 2023.

We offer a full range of eye health services to clients of all ages – from comprehensive eye health assessments, ocular disease diagnosis and treatment, post-operative care, contact lens evaluation and more – all with personalized attention and a smile.

Please forward us your resume (office@spectrumeyecare.ca) or drop by in person if you are interested in joining our team!

.ecp-button.ecp-instance-bBjaGqfTrx{display:inline-flex;color:##000000!important;}.ecp-button.ecp-instance-bBjaGqfTrx:hover{color:!important;}.ecp-button.ecp-instance-bBjaGqfTrx .ecp-icon .ecp-icon-svg{color:!important;fill:!important;}.ecp-button.ecp-instance-bBjaGqfTrx:hover .ecp-icon .ecp-icon-svg{color:!important;fill:!important;}.ecp-button.ecp-instance-bBjaGqfTrx .ecp-icon i{color:!important;fill:!important;}.ecp-button.ecp-instance-bBjaGqfTrx:hover .ecp-icon i{color:!important;fill:!important;}body.ecp-breakpoint-medium .ecp-button.ecp-instance-bBjaGqfTrx{display:inline-flex;}body.ecp-breakpoint-small .ecp-button.ecp-instance-bBjaGqfTrx{display:inline-flex;} Email Us!

Is your eye doctor's appointment coming up? Are you worried about going to the eye clinic during the new coronavirus (COVID-19) pandemic? Rest assured, keeping our patients and staff are safe is our top priority. 

We anticipate that this outbreak will continue for a while, and do not want our patients to neglect their eye care needs during this critical time. Our optometric clinic is prudent and has adopted specific measures to protect our patients and staff from potential exposure to COVID-19 during this time of uncertainty. 

That said, guidelines for slowing the spread of this epidemic are rapidly changing. Please pay close to attention to local regulatory changes to get the most up-to-date information on whether practices can still remain open/ accept non-emergency cases. 

Here Are the Precautions Our Eye Clinic Is Taking to Limit COVID-19: 

We employ a strict office policy that mandates that all eye doctors, opticians, office staff, and patients not enter if they are feeling unwell or have a fever, cough, sore throat, runny nose, shortness of breath, or have been exposed to a known case of COVID-19 or traveled outside of the country within the last 14 days.

The staff may ask you to wait outside rather than in the waiting area in order to protect yourself and others from any circulating germs. Furthermore, we are trying to schedule our appointments in such a way that our waiting room remains as empty as possible.

During your eye exam: 

• The eye doctor may use a special plastic barrier called a slit-lamp breath shield to block the exchange of breath between patient and doctor. 
• The optometrist may wear a mask with a plastic shield over the eyes. 
• The practitioner will wait for your slit-lamp eye exam to be over before speaking with you or answering any questions you may have. 
• We sanitize all equipment and patient contact surfaces after every use and at the end of the day. 
• We sanitize all surfaces and equipment (front desk counters, telephones, pens, door handles, waiting room chairs) with antibacterial wipes. 
• All staff members wash their hands after contact with each patient and throughout the day.
• Our office is equipped with several sanitizing stations.
• We request that patients sanitize their hands prior to and after trying on frames. We also make sure to clean frames that have come into contact with patients with soap and hot water.
• If we don’t shake hands with our patients during this time, please don’t take it personally.

Please call Spectrum Eyecare and Eyewear at 403-652-2424 with any questions or concerns you may have. If you feel it's best for you or a member of your family to reschedule your appointment, we encourage you to do so.

To stay abreast of the coronavirus pandemic, please visit the following official health organizations:

• Centers for Disease Control & Prevention (CDC) at www.CDC.gov
• World Health Organization (WHO) at www.WHO.int 

Thank you and stay safe!