New To Contact Lenses? Here Are Our Top 5 Tips!

Who we’re looking for:

As a Receptionist/Optometric Assistant, you will be the first point of contact for our patients! We are looking for a friendly, warm face to welcome patients and offer administrative support across the practice.

This is a full time Receptionist/Optometric Assistant position. Experience in the optical or eye care industry is not required but would be an asset. Training will be provided to the successful candidate to ensure a smooth and successful start with our practice. Our office is open Monday – Friday from 9am – 5pm, closed on weekends and all statutory holidays.

Your day-to-day will include:

• Greeting and attending patients in person and via the phone
• Professionally assisting doctors, staff, visitors and patients
• Answering all phone calls in a professional and courteous manner
• Scheduling appointments between Optometrist and patients/Opticians and patients
• Liaison between departments, specialist/ophthalmologist offices, and pharmacies with discretion and professionalism
• Telephone triage of eye care emergencies
• Complete accurate documentation of patient visits, maintaining patient records (electronic and paper), updating patient demographic information
• Ensuring that stock levels are adequate and orders are timely
• Communicate medical information and results to patients (under clinical supervision)
• General accounting, billing to patients, billing to insurance companies
• Ensuring the reception area is tidy
• Receiving, sorting and distributing daily e-mails, mail and deliveries
• Maintaining business inventory such as office supplies, eye drops, and contact lenses
• Scheduling maintenance and repair of office equipment
• Updating calendars and scheduling meetings
• Performing all duties within HIPPA regulations, maintaining confidentiality of all doctor, staff and patient information

Requirements:

• High School Diploma or GED Required
• 1 year + reception/customer service experience is ideal
• Experience in the optical or eye care industry is not required but would be an asset
• Great communication and interpersonal skills
• Ability to adapt to a fast-paced and often-changing work environment
• Familiarity with computers and an ability to adapt to and learn new technology and software

A little bit about us:

Spectrum Eyecare & Eyewear was founded in 1976 by Dr. Peter McGuigan and we have been helping High River and surrounding area SEE for over 40 years! The practice has had locations in downtown High River before moving to its present home on 3^RD Ave in January of 2019.

Dr. Tannis Shakya joined the practice as an associate in January of 2004, and became a partner in February 2006. Dr. Shakya maintains custody of Dr. McGuigan’s patient files following his retirement in April of 2022. Dr. Karlie Tweed joined the practice full-time in August 2023.

We offer a full range of eye health services to clients of all ages – from comprehensive eye health assessments, ocular disease diagnosis and treatment, post-operative care, contact lens evaluation and more – all with personalized attention and a smile.

Please forward us your resume (office@spectrumeyecare.ca) or drop by in person if you are interested in joining our team!

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For an estimated 56 million North Americans, contact lenses are the preferred form of vision correction. So if you’ve just started wearing contact lenses — you’re in good company.

Advice About Contact Lenses from High River Eye Doctor: Dr. Tannis Shakya

Here are 5 tips to quickly help you adjust to wearing and caring for your new lenses so you can enjoy the many benefits they offer.

1. Learn How to Tell if Your Contact Lens Is Inside Out

This is a common mistake many beginners make when inserting soft contacts. Place the lens on  your index fingertip and look carefully at its shape. The edge of the lens should be pointing upwards, like the rim of a teacup. If the edge is flared outward like a blooming flower, the lens is inside out.

Some contact lenses have tiny laser markings of numbers or letters. If the numbers/letters read correctly when you hold the lens on your fingertip, they are properly oriented and the lens is ready to be inserted.

2. Never Use a Substitute for Contact Lens Solution

Your eye doctor will recommend the appropriate contact lens solution to suit your eyes and lenses. Some people have sensitivities and not all lens solutions are the same. 

Even if you run out of contact lens solution, don’t be tempted to rinse your lenses with water, and never use saliva to moisten or clean them.

Using substances other than the recommended contact lens solution to rinse or rewet your contacts can introduce harmful microbes to the eye and cause a serious infection. That’s why it’s best to remove your contacts before showering, swimming, or any other time they might get wet.

3. If Your Contact Lenses Feel Uncomfortable, Take Them Out!

Some newcomers mistakenly think that if their contacts feel uncomfortable or gritty, they simply need to “get used to them.” Contact lenses are supposed to be comfortable, so if you are experiencing discomfort there may be something wrong.

With clean fingers, remove your contacts and rinse them, inside and out, with the solution or rewetting drops as recommended by your eye doctor. Dust or dirt could have gotten stuck between the lens and your eye, causing irritation. Flushing the lenses with contact lens solution will help remove the irritant.

If your eyes still feel irritated, don’t place the contact lenses back in your eyes. Instead, wait until they are no longer red or irritated, and try inserting them again. If the problem persists, contact your eye doctor.

4. Wear Contact Lens-Friendly Makeup

Wearing makeup around the eyes can be a source of irritation and infection whether you wear contact lenses or not. Here’s what we recommend when it comes to eye makeup and contact lenses:

• Choose hypoallergenic makeup.
• If using a cream-based product around your eyes, choose a water-based formula instead of an oil-based one. 
• Keep your eye closed during application to avoid makeup particles entering your eye. 
• Don’t apply eyeliner or eyeshadow to the inner rims of your eyelids.
• Replace eye makeup at least once every 3 months to minimize the growth and spread of bacteria.
• Never share eye makeup with friends or family.
• Remove your contact lenses before removing your makeup.

5. Stick to the Hygiene Guidelines

We can’t emphasize this enough — always thoroughly wash and dry your hands before handling your contact lenses.

Try to avoid washing your hands with oily or heavily scented hand soaps, as they tend to cling to the surface of the lens and could irritate the eye. Additionally, if you touch moisturizers or lotions before handling your contact lenses you run the risk of some residual product adhering to the lens and clouding your vision.

After washing your hands, dry them using a lint-free towel. It's harder to grasp contact lenses with wet hands, and — as mentioned above — lenses shouldn't come into contact with tap water.

Bonus Tip: Get an Eye Exam

While all this advice can be very helpful, it doesn’t replace an in-person exam with your eye doctor.  Your eye doctor will advise you when to return for your next contact lens consultation. Following this schedule is the best way to ensure you can enjoy the freedom of contact lens wear.

If you are new to contact lenses (or not!) and have any questions or concerns about your eyes or vision, call 403-652-2424. Spectrum Eyecare and Eyewear will be happy to schedule you for a contact lens exam and fitting.

With the help of Dr. Tannis Shakya, you’ll be an expert in contact lens wear and care in no time!